Contact Pure Pasture Farms
Call for immediate answers from our automated farm assistant, text the farm team for a time-sensitive human response, or email Melissa when photos and detailed documentation will help.
Calls are answered first by our automated farm assistant. Text messages continue to go directly to the farm team.
Choose the best path
Each option reaches Pure Pasture Farms, but choosing the right one helps us respond more effectively.
Call when you want an immediate answer without waiting for the farm team to step away from animals, packing, or deliveries.
Texting remains the best human-contact path for short, time-sensitive questions that need the farm team’s attention.
Email is best when the answer depends on documentation, attachments, or a longer explanation.
Common situations
Call the automated assistant. Be ready to share your household size, the meals you cook, and whether you need delivery, shipping, or pickup.
Sign in to your account when the change is available online. For help, text the farm team. The automated assistant can document the request but cannot make the change.
Keep the food cold, take clear photos, and text or email us within 24 hours. You may also call so the assistant can place the details in the farm team’s follow-up queue.
Review the date and window in your confirmation. If you may miss it, text or call promptly so we can protect the cold chain and explain the available next step.
Call the farm number and clearly state your name, company or relationship, reason for calling, and whether the call is expected. The assistant will route or record the call appropriately.
Pure Pasture Farms is a working farm, not an open retail storefront. Please place orders online and follow the pickup date and window shown for your selected location.
Help us help you
A little information up front can prevent several rounds of follow-up.
Send a message
Use the form below when email is more convenient. Include enough detail to identify any related order and explain what you need.
