Pure Pasture Farms

Return & Refund Policy

We want you to feel confident feeding your family food from Pure Pasture Farms. Because we sell frozen, perishable farm foods, our return policy is built around food safety, clear communication, and making things right when something is not as it should be.

Perishable Food Return Policy

Most Pure Pasture Farms products are frozen, refrigerated, or otherwise perishable. For food safety reasons, we do not accept returns or exchanges on perishable food products after they have been delivered, shipped, or received by the customer.

This includes meat, poultry, seafood, eggs, dairy, frozen items, and other perishable farm foods.

If Something Is Wrong With Your Order

If your order arrives with a missing item, damaged packaging, thawing concern, incorrect item, or product quality concern, please contact us within 24 hours of receipt.

To help us resolve the issue quickly, please include your order number, a description of the concern, and photos when applicable.

When a valid issue is reported within 24 hours, we may offer a replacement, store credit, or refund depending on the situation.

Delivery, Shipping & Safe Handling

Frozen and perishable foods should be placed in the freezer or refrigerator as soon as possible after delivery or pickup.

Some products may arrive partially thawed. As long as the product is still cold to the touch and has been handled safely, it may be placed in the freezer or refrigerated and used promptly.

Pure Pasture Farms cannot be responsible for products that are not stored properly after delivery, pickup, or shipment.

Refunds

If a refund is approved, it will usually be processed back to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

In some cases, we may offer store credit or a replacement instead of a refund.

100% Satisfaction Guaranteed

We stand behind the food we raise and source. If something is not right, please contact us directly and we will do our best to make it right.