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We guarantee that you'll be satisfied as you experience the foods from our farm. From easy and convenient ordering, to safe arrival, to experiencing nutrient dense, pasture raised foods and all the interactions with our family farm team.
We guarantee the quality of our foods and our delivery process. We strive for 100% Satisfaction Guaranteed for every purchase made from Pure Pastures. In case of any perceived quality with our products or services, please contact us directly for quick resolution. We reserve the right to void any refunds, exchanges, or future purchases if concerns are voiced publicly in a way that causes harm and without directly contacting Pure Pasture Farms for resolution.
If you ever have a concern we ask you please follow these guidelines:
The majority of our products are perishable. Safe handling is critical with your decision to purchase perishable products. When your products arrive, it's important to store them safely, including immediate refrigeration after delivery and according to USDA safe handling guidelines.
You are responsible for preserving all goods in delivery condition until they are consumed. We recommend you place all meat products in a freezer and refrigerate any dairy products as soon as possible after delivery. We can not take responsibility for products that are not frozen or refrigerated immediately after delivery.
If the package arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Pure Pastures to file a damage claim.
We delivery your products in a reusable box, either frozen or with ice packs. Under normal conditions, your products will remain frozen in transit. Sometimes, some product may thaw or partially thaw. These should be refrozen immediately or refrigerated until consumed within 4-5 days of thawing.
In the unlikely event that some of your product arrives damaged, please take immediate photos of the damaged packaging and submit them to Pure Pastures within 12 hours of arrival. Pure Pasture Farms cannot issue refunds or exchanges without proof of damage or return of product.
Because our products are perishable, we may not be able to offer returns once shipped unless the request is based on a quality concern. If a refund or a replacement is requested due to a quality concern, or if we make an error when packing your order, we ask that you contact Pure Pastures within 7 days of product receipt. If 7 days have gone by since your purchase, unfortunately we may not be able to offer you a refund or exchange.
Once your product or service issue is received, we will notify you within 3 business days course of action to be taken.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit account (or original method of payment) within 7 business days, and we will email you a copy of your receipt.