What if I need to skip or cancel?

You are in complete control of your repeating order. You can edit items, skip deliveries, or cancel at any time. We will never lock you into commitments or hide cancellation buttons. We don’t like those either.

Will I be notified before each delivery?

Yes. You’ll receive an email notification approximately 3 days before your upcoming order leaves our farm.

What free items can I choose from?

Free items vary throughout the year and may include pasture-raised chicken drumsticks, whole milk cheese, or chicken eggs. Free items are included on orders that qualify for free shipping / delivery.

How long do I have to adjust or change my Subscribe & Save order?

You have until the order cutoff deadline for your delivery area to make changes. We’ll send both an email and a text the week prior with your specific deadline.

Can I place a one-time order in between my subscription orders?

Our system doesn’t currently support one-time orders between subscription deliveries. If you reach out to our customer support team, they’re happy to place a one-time order for you manually.

How do I change my Subscribe & Save order frequency?

Our customer support team can help adjust your delivery schedule. Available options include weekly, every two weeks, every four weeks, or every eight weeks.

How do I send a gift to someone else under my account?

Please contact our customer support team, and they’ll be happy to help place a gift order on your behalf.

How do I change my delivery date?

Please contact our customer support team for assistance with delivery date changes.

How do I sign up for Subscribe & Save?

Simply check the “Subscribe & Save” box during checkout and follow the prompts to set your schedule and preferences.

How do I cancel my subscription?

Log in, go to “Subscribe & Save” in the account menu, and scroll down to click “Cancel Your Subscription.”

How do I skip an order?

In your account under “Subscribe & Save,” just click the “Skip” button. Your subscription will resume with the following scheduled order.

How do I get my next order sooner?

Select “Get it Sooner” from your “Subscribe & Save” dashboard to process your order on the next available delivery date in your area.

How do I add or remove items?

Your upcoming subscription order is always visible in your cart. You can add or remove products at any time. Changes apply to the next scheduled order, and you’ll receive one confirmation email. Any edits made afterward will show on your final order receipt.

How do I update my delivery address?

Just reach out to us at support@purepasturefarms.com and we’ll take care of it for you.