Pure Pasture Farms respects your privacy. This policy applies to information collected through our customer-care text messaging and Pure Pasture Text Club programs.
Information We Collect
- Your mobile telephone number
- Your name, email address, or order number when voluntarily provided
- The website link or customer-service information you request
- Your messaging consent, preferences, opt-out status, and interaction history
- Order, delivery, or pickup information needed to assist with a request
Caller-Requested Customer-Care Texts
During an inbound telephone call, you may ask our automated receptionist or farm team to send a specific Pure Pasture Farms website link or customer-care message.
- We confirm your ten-digit mobile number and receive verbal permission before sending
- Messages are sent only in response to your request and ordinarily consist of one text per request
- Requesting a customer-care text does not enroll you in the Pure Pasture Text Club
- Message and data rates may apply
- Reply STOP to opt out or HELP for assistance
Pure Pasture Text Club
The Pure Pasture Text Club is a separate, optional marketing and informational program. Customers join through an approved signup form or another clearly disclosed marketing opt-in method.
- Consent is not a condition of purchase
- Message frequency varies and is typically two to four messages per month
- Messages may include farm updates, order reminders, restocks, harvest notices, and offers
- Message and data rates may apply
- Reply STOP to unsubscribe or HELP for assistance
How We Use Information
We use messaging information to:
- Send the customer-care link or information you requested
- Respond to questions and provide customer support
- Send Text Club messages only to customers who separately joined that program
- Maintain consent, preference, delivery, and compliance records
- Protect our customers, systems, and messaging programs from misuse
Mobile Information and Consent Are Not Shared for Marketing
Mobile numbers and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information may be disclosed only to subcontractors and service providers that support functions such as customer service, consent management, call handling, and message delivery. Text-message originator opt-in data and consent will not be shared with any other third parties.
Pure Pasture Farms does not sell or rent mobile numbers, SMS consent records, or other personal information.
Service Providers
We may use service providers such as GrazeCart, Mailchimp, Twilio, xAI, telecommunications carriers, and related technology providers to operate our website, telephone receptionist, customer communications, consent records, and message delivery. These providers may use information only as needed to perform services for Pure Pasture Farms.
Opting Out and Getting Help
Reply STOP to any Pure Pasture Farms text to stop messages from that sending number. Reply HELP for assistance.
You may also contact us at info@purepasturefarms.com or (615) 380-1082.
Data Security and Retention
We use reasonable administrative and technical safeguards designed to protect personal information. We retain messaging and consent information only as long as reasonably necessary for customer service, business records, compliance, security, and legal obligations.
Your Choices
You may request access to, correction of, or deletion of applicable personal information by contacting us. Some information may be retained when required for legal, security, transaction, or compliance purposes.
Policy Updates
We may update this policy as our services or legal requirements change. Revisions will be posted on this page with a new effective date.
Contact Pure Pasture Farms
Pure Pasture Farms LLC
6514 Highway 161
Springfield, TN 37172
(615) 380-1082
info@purepasturefarms.com
