What if I need to skip or cancel?

You are in complete control of your repeating order. You can edit items, skip deliveries or cancel at anytime time. We will never lock you into commitments or hassle you with hard-to-find cancelation buttons. We don't like those either!

Will I be notified before each delivery?

Yes, you will receive an email notification 3 days before your upcoming order leaves our farm.

What free items can I choose from?

Currently, you can choose from Chicken Drumsticks, Whole Milk Cheese, or Chicken Eggs. Offers will change throughout the year.

How long do I have to adjust or change my Subscribe & Save order?

You have until the cutoff deadline for ordering in your area to edit/change your order. You will receive an email and text the week before confirming your deadline for making changes to your order.

Can I place a one-time order in between my subscription orders?

Our system won’t currently allow this, but if you contact our customer support team they can enter a one-time order for you manually.

How do I change my Subscribe & Save order frequency?

Our customer support team would be happy to help you change your order frequency! We offer weekly, every two weeks, every four weeks, or every eight weeks as options.

How do I send a gift to someone else under my account?

Please contact our customer support team for help–they will be able to enter your gift order manually. 

How do I change my delivery date?

Please contact our customer support team for help with delivery date changes.

How do I sign up for Subscribe & Save?

Simply check the “Subscribe & Save” box during checkout and follow the prompts to set your schedule and preferences.

How do I cancel my subscription?

Log in, go to “Subscribe & Save” in the account menu, and scroll down to click “Cancel Your Subscription.”

How do I skip an order?

In your account under “Subscribe & Save,” just click the “Skip” button. Your subscription will resume with the following scheduled order.

How do I get my next order sooner?

Select “Get it Sooner” from your “Subscribe & Save” dashboard to process your order on the next available delivery date in your area.

How do I add or remove items?

Your upcoming subscription order is always visible in your cart. You can add or remove products at any time. Changes apply to the next scheduled order, and you’ll receive one confirmation email. Any edits made afterward will show on your final order receipt.

How do I update my delivery address?

Just reach out to us at support@purepasturefarms.com and we’ll take care of it for you.